Hospitality is an ever-evolving industry, constantly demanding more from those at the helm of both full-service and select-service properties. A recent BirchStreet Systems survey (full report coming late July!) has given us more valuable insights into this dynamic shift, highlighting a fascinating split between property owners and operators who oversee full-service properties and those who manage select-service properties. More than half of the survey respondents exclusively manage one property type. This rich diversity underscores the necessity for flexible, customizable solutions that cater to each property type’s distinct needs.

Understanding the needs driving each property type

For full-service properties, the focus is on delivering an extensive array of amenities and services. Effective management tools are indispensable to coexist in the competitive landscape of full-service properties. And these tools need to be seamlessly integrated within various departments – housekeeping, front desk, maintenance, and food and beverage. Automation and streamlined processes help mitigate human errors and improve operational efficiency. Furthermore, advanced analytics and reporting functionalities can provide real-time insights into occupancy rates, revenue management, and customer preferences, enabling property managers to make informed decisions.

In contrast, select-service properties concentrate on offering core amenities, prioritizing efficiency without sacrificing the quality of service. Streamlined processes are imperative and management tools need to be intuitive, cost-effective, and powerful enough to handle the unique challenges. By optimizing workflows and automating routine tasks, property managers can ensure that the core services are consistently and effectively delivered. For instance, an integrated booking and reservation system can significantly reduce manual labor, freeing your staff to focus on customer service. Additionally, leaner inventory management systems can help control costs and prevent overstocking or understocking.

Embracing technological advancements

The era of digital transformation has further emphasized the importance of flexibility in hospitality. Adopting cloud-based P2P solutions, the Internet of Things (IoT), and artificial intelligence (AI) in property management systems has revolutionized the industry. These advancements offer unparalleled levels of customization and scalability, making it easier for property managers & owners to align their management tools with their specific needs.

Take cloud-based P2P solutions – they offer the advantage of remote access, enabling managers to oversee operations from anywhere at any time. IoT devices can automate various processes, such as energy management and predictive maintenance, resulting in cost savings and enhanced operational efficiency. AI-powered analytics can provide deep insights into guest behavior and preferences, allowing property managers to personalize their services.

Full report coming late July!

The diverse landscape of the hospitality industry spotlights the critical need for flexible, customizable solutions. Whether managing a full-service property with a wide array of amenities or a select-service property focusing on core services, there’s a definite need for robust, scalable tools to optimize operations. Embracing new technology and adopting flexible management systems enhances efficiency while delivering exceptional guest experiences, driving customer satisfaction, and fostering long-term success.

Interested in more? Check out the key themes identified in the report.